Customer Service Rep Senior

This position requires fluency and professional use of French

About Dupray :

Ever dreamed of playing a leading role in the strategic development of a rapidly growing company? Searching for a dynamic team that thrives on overcoming challenges? How about joining an e-commerce leader that’s on the cusp of several product launches and a huge expansion into the retail market? If so, Dupray is the place for you. We’ve designed and sold award-winning small household appliances across North American and European markets for 17 years—and we’re just getting started.

Position Summary :

Dupray values the importance of excellent customer service and is therefore looking for a motivated, enthusiastic and passionate person to support its customers on a daily basis. The chosen candidates must have great communication skills and the ability to build strong and trusting relationships. This position plays a crucial role in the overall customer experience Dupray has to offer.

Responsibilities :

Answering incoming phone calls (B2B and B2C).

Responding to Emails on various platforms.

Update Customer information in the company CRM.

Regular Customer Follow-ups.

Manage customer returns and complaints.

Tracking and updating various spreadsheets.

Requirements :

A minimum of 5-year relevant work experience.

Experience with cases escalation or in a claim department.

High School Diploma

Fluently bilingual, spoken and written.

Availabilities between business hours (Business hours are from 7 am to 7 pm Monday to Friday. Saturday and Sunday 9 am to 5 pm.)

Skills :

Clear communication

Spanish would be considered an asset

Ability to multi-task

Be autonomous, resourceful, and able to make decisions under pressure.

Goal-Oriented

Ability to adapt to change

Knowledge of Shopify, Amazon Seller Central

Highly proficient computer skills (Apple knowledge is an asset)

Benefits :

Competitive salary.

Health and dental benefits.

RRSP matching plan.

Hybrid work model (4 days/week at the office).

Full gym on-site and access to a trainer.

Chalet reserved for employees.

Beautiful office space and private terrace.

Applicants interested in this opportunity can send us their CV for review: hr@dupray.com. We look forward to hearing from you!